Privacy Policy

Last Updated: October 2026

At JOY BOX, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, browse our products, place an order, or communicate with us.

By using the JOY BOX website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect certain information, including:

Personal Information

Depending on how you interact with our website, we may collect:

Full name
Phone number
Email address
Shipping and delivery address
Billing information
Order details
Information you provide when contacting customer support

We only request information that is reasonably necessary to provide our products and services.

Payment Information

When you make a payment, your payment may be processed through a third-party payment provider.

JOY BOX does not intentionally store complete payment card details such as your full card number, CVV, or PIN on our website. Payment information may be processed and protected by the relevant payment service provider according to its own privacy and security policies.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on pages
Referring website
General website usage information

This information helps us understand how visitors use our website and improve the shopping experience.

2. How We Use Your Information

We may use the information we collect to:

Process and fulfill your orders
Deliver products to your address
Confirm and communicate about your orders
Provide customer support
Respond to questions and requests
Process payments
Improve our products, website, and services
Prevent fraud, abuse, and unauthorized activity
Maintain website security
Understand website traffic and user behavior
Send important service-related communications
Send promotional communications when permitted and where you have chosen to receive them

We do not use your personal information for purposes unrelated to our services unless permitted or required by applicable law.

3. Sharing Your Information

We may share necessary information with trusted third parties when it is required to operate our business and provide our services.

These parties may include:

Delivery and shipping companies
Payment service providers
Website hosting providers
Website analytics and technology providers
Customer support or communication services
Other service providers that help us operate the JOY BOX website

For example, your name, phone number, and delivery address may need to be shared with a delivery company so that your order can be delivered.

We do not sell or rent your personal information to third parties.

4. Cookies

JOY BOX may use cookies and similar technologies to improve website functionality and provide a better browsing experience.

Cookies may help us:

Remember shopping cart information
Keep certain website preferences
Understand how visitors use our website
Improve website performance
Provide relevant marketing or advertising where applicable
Maintain website security

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

5. Third-Party Services

Our website may use third-party services for functions such as:

Payment processing
Delivery and order fulfillment
Website analytics
Social media features
Marketing and advertising
Website hosting and security

These third parties may process information according to their own privacy policies.

We recommend reviewing the privacy policies of third-party services you use when interacting with our website.

6. Social Media

JOY BOX may provide links or integrations with social media platforms such as Facebook, Instagram, WhatsApp, and TikTok.

If you interact with these platforms, your activity may be governed by the privacy policies and terms of the respective platforms.

JOY BOX does not control how third-party social media platforms collect or process information.

7. Children’s Privacy

JOY BOX offers creative products designed for children, kids, teens, families, and creative users.

Our website is intended to be used by customers and purchasers who are legally able to make purchases or with the involvement and supervision of a parent or legal guardian where appropriate.

We do not knowingly request or intentionally collect personal information directly from children for purposes unrelated to providing our services.

If you believe that a child has provided personal information to us without appropriate parental or guardian involvement, please contact us so that we can review the situation and take appropriate action.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure.

Therefore, while we work to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Processing and completing orders
Providing customer service
Maintaining business and transaction records
Resolving disputes
Preventing fraud
Complying with applicable legal or regulatory obligations

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it where appropriate.

10. Your Privacy Choices

Depending on applicable laws and circumstances, you may have the right to:

Ask what personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Withdraw consent where processing is based on consent
Opt out of promotional communications
Ask questions about how your information is being used

Some information may need to be retained when required for legitimate business, security, legal, or regulatory purposes.

11. Marketing Communications

If you choose to receive promotional communications from JOY BOX, we may send you information about:

New collections
New products
Special offers
Promotions
Discounts
Creative ideas and JOY BOX updates

You can unsubscribe from promotional emails or other marketing communications at any time by following the available unsubscribe instructions or contacting us directly.

Order confirmations, delivery updates, and other essential service communications may still be sent when necessary to complete your order or provide requested services.

12. External Links

Our website may contain links to third-party websites or services.

JOY BOX is not responsible for the privacy practices, security, or content of external websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way JOY BOX handles your personal information, please contact us:

JOY BOX

Email: admin@joyboxeg.com

Phone / WhatsApp: +20 102 252 8000

Website: joyboxeg.com

Location: Egypt

We will make reasonable efforts to respond to privacy-related requests and questions in a timely manner.

15. Acceptance of This Policy

By using the JOY BOX website, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue using the website.

JOY BOX — Unbox Creativity, Create Joy! 🎨✨