Terms & Conditions
Last Updated: October 2026
Welcome to JOY BOX.
These Terms & Conditions govern your use of the JOY BOX website and your purchase of our products. By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these terms, please do not use our website or place an order.
1. About JOY BOX
JOY BOX is an online store offering creative DIY activity kits, bead kits, charms, accessories, and related crafting products designed to encourage creativity and imagination.
We deliver our products across Egypt.
2. Use of Our Website
You agree to use the website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to interfere with the operation or security of the website.
- Copy, reproduce, or misuse our website content, images, designs, logos, or branding without permission.
- Submit false, misleading, or inaccurate information when placing an order.
- Attempt to gain unauthorized access to any part of the website or its systems.
We reserve the right to restrict or terminate access to the website if we believe these terms have been violated.
3. Products
We make every reasonable effort to ensure that product descriptions, photographs, colors, sizes, quantities, and other product information displayed on our website are accurate.
However, actual colors may vary slightly depending on your device screen and display settings.
Because some JOY BOX products are handmade, assembled, or contain assorted decorative pieces, minor variations in colors, shapes, patterns, or components may occur.
Such variations do not necessarily indicate a defect.
4. Product Availability
All products are subject to availability.
If a product becomes unavailable after you place an order, we may contact you to offer an alternative, arrange a refund, or cancel the unavailable item.
We reserve the right to limit quantities or discontinue products at any time without prior notice.
5. Prices
All prices displayed on the website are in Egyptian Pounds (EGP) unless otherwise stated.
We reserve the right to change product prices at any time.
A price change will not affect an order that has already been confirmed, except where an obvious pricing or technical error has occurred.
Delivery fees, where applicable, may be added to the order total before checkout.
6. Orders
When you place an order through our website, you are making a request to purchase the selected products.
After receiving your order, we may contact you using the contact information provided during checkout to confirm order details.
An order may be cancelled or refused in certain circumstances, including:
- Product unavailability.
- Incorrect or incomplete customer information.
- Suspected fraudulent activity.
- Repeated unsuccessful delivery attempts.
- Incorrect pricing caused by a technical or human error.
- Other circumstances that prevent us from safely or reasonably fulfilling the order.
7. Customer Information
You are responsible for providing accurate information when placing an order, including:
- Full name.
- Phone number.
- Delivery address.
- Governorate and city.
- Any other information required to complete delivery.
JOY BOX is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
8. Delivery
We offer delivery across Egypt.
Estimated delivery times may vary depending on the customer’s location, courier availability, public holidays, weekends, weather conditions, or other circumstances beyond our control.
Delivery times are estimates and are not guaranteed unless expressly stated otherwise.
Once an order has been handed to the delivery company, delays caused by the courier may be outside JOY BOX’s direct control.
If the courier is unable to complete delivery because the customer cannot be reached or the delivery information is incorrect, additional delivery arrangements or charges may apply.
9. Inspection Upon Delivery
Customers are encouraged to inspect the package when received.
If the package appears significantly damaged, please notify the delivery representative when possible and contact JOY BOX as soon as possible with photographs and order details.
Any claim regarding a damaged or incorrect product should be reported within a reasonable period after delivery.
10. Returns and Refunds
Returns, exchanges, and refunds are subject to our Returns & Refunds Policy.
Certain products may not be eligible for return after opening or use, particularly products containing beads, accessories, crafting materials, or components that may have been handled or mixed after delivery.
For hygiene, safety, and product-integrity reasons, opened or used products may not be eligible for return unless the product is defective or JOY BOX has supplied the wrong item.
Customers should contact us before returning any product.
Unauthorized returns may not be accepted.
11. Defective or Incorrect Products
If you receive a defective, damaged, or incorrect product, please contact us as soon as possible and provide:
- Your order number.
- A description of the issue.
- Clear photographs or videos when applicable.
After reviewing the case, JOY BOX may offer an appropriate solution, which may include replacement, exchange, or refund where applicable.
12. DIY Kits and Children’s Products
JOY BOX products are designed for creative activities and may contain small beads, charms, strings, tools, and other small components.
Some products may present a choking hazard.
Our products are generally intended for children aged 6 and above, unless a specific product states otherwise.
Younger children should use these products only under appropriate adult supervision.
Adults are responsible for supervising children while using JOY BOX products and for ensuring that products are used appropriately.
13. Intellectual Property
All content appearing on the JOY BOX website, including but not limited to:
- Logos.
- Brand names.
- Product photographs.
- Graphics.
- Illustrations.
- Designs.
- Text.
- Website layout.
- Videos.
- Marketing materials.
is owned by or licensed to JOY BOX and is protected by applicable intellectual-property laws.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our content without prior written permission.
14. User-Generated Content
If you submit photographs, reviews, comments, testimonials, or other content to JOY BOX, you confirm that you have the right to submit that content.
By submitting content, you grant JOY BOX permission to use, reproduce, display, and publish that content for marketing, promotional, or website purposes, subject to applicable law.
We reserve the right to remove content that is offensive, misleading, unlawful, abusive, or otherwise inappropriate.
15. Reviews
Customers may be invited to leave reviews about products or their shopping experience.
Reviews should be honest and based on the customer’s genuine experience.
JOY BOX does not permit fraudulent, misleading, abusive, or deliberately deceptive reviews.
We reserve the right to remove reviews that violate these requirements or applicable law.
16. Third-Party Services
Our website may use third-party services such as payment providers, delivery companies, analytics services, social media platforms, or other technology providers.
Your use of such third-party services may also be subject to their own terms and privacy policies.
JOY BOX is not responsible for the independent policies or practices of third-party providers.
17. Website Availability
We make reasonable efforts to keep our website available and functioning properly.
However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.
The website may occasionally be unavailable due to maintenance, updates, technical problems, hosting issues, or circumstances beyond our control.
18. Limitation of Liability
To the extent permitted by applicable law, JOY BOX will not be responsible for losses resulting from:
- Incorrect information provided by the customer.
- Improper use of our products.
- Failure to follow product instructions or safety recommendations.
- Delays caused by third-party delivery providers.
- Temporary website interruptions.
- Events beyond our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
19. Force Majeure
JOY BOX will not be responsible for failure or delay in performing its obligations when such failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, transportation disruptions, government actions, strikes, technical failures, public emergencies, or other unforeseen events.
20. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website and placing an order, you acknowledge that certain information is required to process, fulfill, deliver, and support your order.
Please review our Privacy Policy for additional information about how your information is handled.
21. Changes to These Terms
We may update or modify these Terms & Conditions from time to time.
Any changes will become effective when the updated version is published on this page.
We encourage you to review this page periodically.
Your continued use of the website after changes are published means that you accept the updated Terms & Conditions.
22. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the Arab Republic of Egypt.
Any disputes arising from the use of the website or purchase of our products shall be handled in accordance with applicable Egyptian laws and regulations.
23. Contact Us
If you have questions about these Terms & Conditions, your order, or our products, please contact JOY BOX through the contact information provided on our website.
JOY BOX — Unbox Creativity, Create Joy! 🎨✨
We are happy to help with your questions, orders, and customer support requests.