Customer Help
Questions about your order? We’re always happy to help.
Your questions, answered
Orders and Shipping
Orders are delivered within 5–7 business days.
We deliver to all governorates across Egypt. The shipping cost depends on your area:
- Cairo, Giza & Alexandria: 80 EGP
- Delta & Canal cities: 110 EGP
- Upper Egypt: 120 EGP
- Remote areas: 140 EGP
The exact shipping cost is shown at checkout before you confirm your order.
To confirm your order, you can pay the full amount or choose to pay a down payment at checkout, and pay the remaining amount in cash on delivery. The checkout page shows exactly how much is due now and how much is due on delivery.
No. You can place your order as a guest — just enter your name, phone number and delivery address at checkout.
After placing your order you’ll receive an order confirmation. For updates on your delivery, message us on WhatsApp: +20 102 252 8000 with your order number.
Contact us as soon as possible on WhatsApp: +20 102 252 8000 with your order number, so we can help before your order is shipped.
Absolutely! Our boxes come beautifully packaged, making them the ideal gift for birthdays and special occasions.
JOY BOX is perfect for kids and teens aged 6 and up. Younger children can also enjoy it with adult supervision. Our kits contain small parts such as beads and charms, which can be a choking hazard for young children.
If you need to swap an item
Returns and Exchanges
If you receive a damaged, defective, incorrect or incomplete product, contact us and we’ll review the issue and offer a replacement, exchange, refund or another suitable solution. Because our kits contain small crafting components, opened or used kits may not be returnable for change-of-mind reasons. Read the full Returns & Refunds Policy.
Please contact us with your order number and photos of the product you received. If the mistake is confirmed to be ours, we’ll arrange a suitable replacement, exchange or refund.
Please take clear photos of the package and the damaged product before throwing away any packaging, then contact us with your order number. After reviewing the case, we’ll offer a replacement, exchange, refund or another suitable solution.
Contact us with your order number and the details of the missing item. We may ask for photos of the package and its contents, and once confirmed we’ll arrange a solution.
Please don’t send anything back before contacting us. Once a return is approved, our team will send you the return instructions. If the return is because of our mistake or a damaged or defective product, we may arrange or cover the return shipping.
Message us on WhatsApp: +20 102 252 8000, email us at admin@joyboxeg.com, or use our contact form.